SAN FRANCISCO, CA – September 26, 2011 – Wine.com, the #1 online wine retailer, today announced that it received an “ELITE” rating for online customer service from the independent customer service ratings agency, STELLAService. Only 5% of online retailers evaluated receive the “ELITE” rating, and Wine.com is among that exclusive list.
“Our goal is to deliver an outstanding experience for wine consumers, from helpful information and date-specific delivery to outstanding customer support,” said Rich Bergsund, Wine.com CEO. “We are very proud to have our efforts recognized by such a reputable third-party.”
STELLAService independently scores websites across 350 dimensions in the categories of usability and online tools, shipping, delivery and returns, and customer support to determine the customer service rating. Wine.com was noted as outstanding in the areas of extensive product knowledge, great email support, quick shipping, and date-certain delivery available.
Dedicated to helping consumers make more informed online shopping decisions, STELLAService is the first and only independent provider of customer service ratings for online retailers. The company leverages a nationwide network of full-time mystery shoppers to evaluate each site undercover, ensuring findings that are unbiased and true to the shopping experience. STELLAService has been profiled in Advertising Age (“STELLAService strives to give e-tailers credibility”) and its data has been featured in outlets such as Time, SmartMoney, Consumerist, and Business Insider. Based in New York City, the company also publishes reports and other research to help companies worldwide improve their service operations. For more information, visit http://www.STELLAService.com.
Wine.com is the nation’s #1 online wine retailer, according to Internet Retailer magazine’s annual ranking of websites by revenue, offering thousands of wines, wine gifts, gift baskets and monthly wine clubs. Wine.com’s mission is to be the ultimate resource for wine enthusiasts, whether shopping for themselves or sending a gift, by offering a great selection, low prices, convenient delivery and helpful information. Wine.com is the world’s most visited wine website, according to comScore Media Metrix and also runs the wine flash sales site, WineShopper. For more information, visit the company’s website at http://www.wine.com, its blog at http://blog.wine.com, on Facebook at http://www.facebook.com/winecom and on Twitter at http://twitter.com/wine_com. Visit WineShopper at www.facebook.com/wineshopper and http://twitter.com/wine_shopper
Media Contact: Lisa Hempel – email@example.com